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April 03, 2007


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Thanks for the link to my article. I liked how you related root cause analysis to usability - I've never really thought about that relationship before. However, I don't think root cause analysis is easy to do - maybe simple to explain - since it seems so rare that it is done.

Hi Basil, thanks for your comment. I linked to it because I liked how specific your examples and guidelines are.

Simple to explain is probably a good way to put it, rather than easy. Also inexpensive: in most cases you don't need a budget or special training. You do need to ask tough questions of your peers, which is not always easy.

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