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November 26, 2007

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Great observation; I've often noticed that older or more timid users are very deliberate and hesitant to experiment, whereas younger or tech-savvy users will dive right in. My former boss's 5-year-old son walked in one day, asked me if he could use one of the PCs, and proceeded to install and start playing a game with no further help.

It's also important to understand that mindset in a broader sense, as we'll very soon be developing technology for users who have never known a world without the internet.

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